Skip to main content

10 Year Warranty

Industry leading warranty schemes

All products supplied and installed by elite glazing come with a full 10 year warranty. For complete
reassurance there are two levels of cover provided.

Firstly at elite glazing we offer you our own warranty for up to 10 years (see below). As is generally
industry standard, we also put in place an independent 10 year insurance backed policy.

Call us today 07818598831 or 07427456794 or send us an email eliteglazing1@gmail.com

Guarantee offered by elite glazing

Our guarantee offers up to 10 years cover on your purchase; the length of the cover depends on
the product.

Frames are normally 10 years, glass is 5 years, hardware is typically 12 months.

The term and level of cover is dependent on the manufacturer that produces the items used for
your installation. From experience we know that manufacturers change the level of cover offered
which is why they are not all detailed in this document. Whilst we typically use the same suppliers
for many products and are familiar with the terms offered, individual orders may come from
specialist manufacturers to meet specific customer requirements. Details of the specific cover can
be provided.

Should there be a need for you to claim against the guarantee we will be required to inspect the
product to ensure that it has been maintained correctly. Manufacturers will cover claims that relate
to defects in materials or manufacture.

The guarantee only comes into effect when the contract price is paid in full. The warranty will be
invalidated if any of the products supplied are misused, damaged, rendered inoperative, neglected,
dismantled by the owner or any unauthorised person, altered from the original specifications, or
maintained in a manner other than set out in the attached Maintenance Guidelines below.

Maintenance guidelines:

The following maintenance procedures must be complied with to ensure that the guarantee is not
invalidated.

UPVC Products:
(i) UPVC products should be cleaned at least once a year, more often if necessary, with a UPVC
cleaner of a recognised kind.
Hardware:

(i) All hinges should be lubricated with silicon spray at least once a year and more if necessary.

(ii) All hinges should be checked every six (6) months to ensure they are in proper working order
and should be maintained accordingly.

Metal:

(i) Metal cleaners or polishers should not be used on lacquered surfaces as they will cause the
finish to become dull.

(ii) Lacquered brass surfaces should be cleaned only with a damp cloth.

Glass:

Glass should be cleaned with any recognised brand of domestic glass cleaner.

Coloured frames to be cleaned as stated in the Maintenance of Coloured Windows and Doors guide
as given.

All coloured UPVC windows are guaranteed for 10 years against peeling, flaking, and blistering.
The warranty does not cover materials used to create a woodgrain effect.

Claims Procedure

If a defect is claimed*

(i) The customer must notify the Company in writing within 21 days of the defect becoming
apparent.

(ii) The company will, if necessary, visit the customer’s property at a time which fits into the
Company’s journey plan for that area.

(iii) The Company reserves the right to charge the cost of such a call at any time.

(iv) If liability is accepted by the Company, proposals for rectification will be made to the customer
in writing.

(v) On written confirmation by the customer that the Company’s proposals are acceptable, the
Company will arrange to carry out the necessary work when parts are available, within the
Company’s journey plan.

(vi) In the event of a dispute concerning defects in glass installed by the Company, Glass and
Glazing Federation guidelines will be applied. Any defect that cannot be seen from more than three
(3) metres away in direct sunlight will be considered to be a minor defect and will not be covered
by the guarantee.

* Except when a defect is of a minor nature.

Transfer of Guarantee

The guarantee is transferable to subsequent owners of the property, applied for within 30 days of
change of ownership. Subject to the manufacturers policies and maintenance procedures. Call outs
to for inspections relating to work that is covered by the guarantee are free. Where the remedial
work is not covered by the guarantee there will be a charge for the time taken – minimum call out
charge is £50.

Exclusions

Any structural movement or damage caused to conservatories by exceptional freak weather
conditions, such as severe gale’s, storms, rain, snow or floods will not be covered by this

guarantee. The Company accepts no liability for any consequential loss incurred by the customer
in the event of a defect becoming apparent in any product supplied.